Refund policy

All requests for return must be made within 7 days from delivery date.

We do not offer exchanges.

Item(s) must be in new, unopened, and original packaged condition. 

Returned merchandise will receive a minimum 30% restocking fee.

 

  • We will only pay the return shipping costs if the return item(s) is a result of our error (incorrect or defective item, etc.)
  • Return shipping charges are the customer's responsibility.
  • Shipping and handling charges are not-refundable.

 

 

Eligible Returns

  • Brand new, unopened and unused items in original packaging
  • Non-Sale, Full priced items
  • Items that match up with customer’s order (color, quantity, or style)
  • Items that are within 7days from delivery date

 

Ineligible Returns

  • Special Sale items, Clearance items, Promotional items, Special Order items
  • Wigs
  • Cosmetics
  • Used items
  • Items that are opened
  • Items with opened or damaged packaging
  • Hair Products / Chemicals
  • Items that are past 7days from delivery date