Refund policy

Please note the product image(s) shown our web site may look different from than actual product. All merchandise unless otherwise indicated may be returned within 7 days of the delivery date for a refund. All New York residents are required to pay taxes If the customer is not content with their product, it is eligible for a refund. You may return most new, unopened items within 10 days of delivery for a refund. All item(s) should be returned in their original product packaging. (Exception : Hairs, Wigs, cosmetic) Due to State and Federal Health Department Regulations on the sale of wigs and hair additions, the following policies must be enforced: All items returned for refund must be in salable condition, unworn, undamaged, unopened and in the original net and undamaged packaging with tags still attached. All returns must be made to the designated pickup location determined by pickupEZ which could be different from the location the customer had initially picked up their package Merchandise will be inspected upon arrival and if ineligible for refund it will be returned to the customer's own expense. Shipping charges are non-refundable No returns will be accepted after 10 days have passed since the delivery date. Customer is responsible for shipping costs if the company is not at fault. We will only pay the return shipping costs if the return item(s) is a result of our error (incorrect or defective item, etc..). If your shipping and billing address is different than you may be contacted to verify your order All Clearance items are non-refundable If your order contains an item that is not currently in stock, you will be notified of any delay beyond 2 business days (excluding weekends and holidays) If you are returning a product you must have RMA number provided by our customer service. Any return(s) without RMA number will not be honored If return item(s) are damaged or not in new condition or have no RMA number, we will either refuse the item(s) or send item- All New York residents are required to pay taxes(s) back to you (customer is responsible for the shipping charges) Security Disclaimer We at PickupEZ.com understand your concerns about the security of online transactions. Therefore, our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through this site. If customer refuses package(s) or the package(s) returned due to a failed delivery, we will charge a 20% restocking fee and the customer is responsible for the returning shipping costs. All returns subject to 20% restocking fee INTERNATIONAL SHIPMENTS International orders are shipped via USPS Priority Mail, unless special instruction is given Transit time varies depending on destination location. Estimated delivery time is typically within 3-10 business days. We are unable to provide any additional documentation to local customs beyond what is already provided with the package Once the package(s) leaves our facility we have no control over the package(s) delivery route or delivery confirmation All orders are subject to local fees, taxes duties and customs. We do not cover these charges and the charges may be significant so check with your local customs office. Charges are not included in the shipping costs.